About Insurance Insider Leadership Forum


Reuniting the London Reinsurance Market

July 14th, 2021
Cavendish Venues - America Square

As London finally starts to unlock, the Reinsurance market looks to reconnect. Never has the prospect of meeting and engaging in a safe environment seemed so important and so exciting to the industry.


The inaugural Insurance Insider Leadership Forum taking place on the 14th July 2021 will address the most fundamental key strategic discussion that is taking place within boardrooms across the London Reinsurance market - “The future of business 2021 and beyond”.


As the paradigm shifts from the past fourteen months, this event will address the key challenges for the “return-to-normal” post Covid-19. Our expert panel of speakers will address some of the most prominent challenges facing the industry in the coming months, including:


  • What does the return to work look like?
  • Fostering an agile workforce and organisational culture
  • Exploring the impact of agile working on future recruitment and D&I
  • Maintaining London as the centre of underwriting excellence
  • Changes to Lloyd’s underwriting room
  • The future landscape for trading and investment
  • Business continuity and planning

In addition to plenary sessions and fireside chats, delegates will have the opportunity to discuss the above themes in our interactive focus group sessions. Discussions will be held in a boardroom style format under Chatham house rule with a maximum number of attendees.

A must-attend event for senior executives that are challenged with the task of exploring the "future of work" for 2021 and beyond.

Key stakeholders invited to attend this event include:

  • Chief Executive Officers
  • Chief Operating Officers
  • Chief Information/Technology Officers
  • Director, Business Continuity
  • Human Resources Director
  • Director of Risk
  • General Counsel/Head of Legal

Reservations will be limited to keep in line with Covid guidelines and we, therefore, request you secure your place at the table to avoid missing out.


We very much look forward to welcoming you to our first physical meeting this year, providing you with a safe environment to network with your peers and formulate ideas for “your journey” to the future of business in 2021 and beyond.


Caroline Wagstaff

Chief Executive Officer

London Market Group 

Sue Jakobek

Chief Executive Officer


Christopher Croft

Chief Executive


Dominick Hoare

Group Chief Underwriting Officer

Munich Re Syndicate

Karen Graves

Chief Operating Officer

Inigo Insurance

Jose Ribeiro
Insurance Lead and Guest lecturer
Imperial College

Rebecca Bunyan

Chief Information and Change Officer



08:00am - 09:00am

9:00am - 9:10am
Welcome Address 

Location: Main plenary room

09:10am - 10:00am
Opening Panel: Biggest challenges faced in the wake of the pandemic

Location: Main Plenary Room

Topics to be discussed include:

  • What have been the greatest operational challenges faced by the London Market as a result of the pandemic?
  • What lessons have been learned in the era of remote working?
  • What do people envisage as the future of the London Market? Is the vision sustainable?

10:00am – 10:30am
 Keynote address

Location: Main Plenary Room

10:30am – 11:00am
Coffee Break

Time to network and reconnect with your peers.
Refreshments will be provided. 

11:00am - 12:00am
Interactive Focus Groups Set 1: A – D

A: Risk management challenges explored

Throughout this focus group, we will address how the Covid-19 pandemic has highlighted not only how well the industry has reacted during the initial period of the crisis but also, due to changed ways of working, it has also highlighted the need to work out how to recover and sustain business performance and resilience for future success.

  • How prepared were we for this type of event before the pandemic from an operational perspective?
  • While the pandemic has tested the industry, it’s also brought about a new chapter, but with this comes new challenges and opportunities to identify
  • Will post-pandemic working involve a complete rethink of internal risk management? And how to prepare and mitigate against the impacts of an evolving and challenging risk landscape, for employers and employees
  • What practical steps have businesses have taken internally to ensure business continuity plans are effective in managing existing and future risks?


B: Hybrid working in practice

The Covid-19 pandemic and the measures put in place in response have compelled both employers and employees to adapt to a new way of working. During this interactive focus group, we will discuss in detail the post-pandemic future and the opportunities to come out of the last 15 months. 

  • How the virus has broken through cultural and technological barriers that once prevented a remote workforce
  • Exploring the opportunities which have arisen from a hybrid workforce and the impact on the traditional workplace as we knew it
  • Adjusting practices to capture potential productivity gains from remote work
  • Assessing the challenges this new way of working may pose for workers and companies, both in the short and long term


C: The future of e-trading in London

The dramatic effect on working patterns since March 2020 has pushed the need for e-trading platforms back up the agenda. With this renewed interest, this interactive focus group will be an opportunity to gain insight and clarity on how the role of e-trading is evolving within insurance as well as the usability and ease of e-trading platforms.

  • Who is doing what in the platform space and lessons learned so far?
  • What are the main challenges in producing a sophisticated back-office and e-trading interface?
  • As the way we trade begins to evolve, how will the role of the Underwriter and broker change?
  • What value has PPL delivered so far and where can it go from here? What is the nirvana for e-trading?


D: Building the talent pipeline

There are many strategic advantages an organisation can gain by building its talent pipeline ecosystem. By joining this interactive focus group, you will gain insights into how to uncover new skillsets to address new risks which have evolved during the pandemic and how to futureproof the market.

  • Gaining insights into how to effectively build a strong diversified workforce in the post-Covid world
  • The changing risk landscape is creating new talent requirements for the insurance industry, from addressing the ageing workforce and how upskilling and reskilling are as important as attracting new talent 
  • How curating and establishing a pool of diverse candidates, the industry is better poised to engage with the customers and stakeholder within the communities in which they operate 
  • From something as awful as Covid-19, it has allowed insurance businesses to examine their working practices, specifically how to develop the digital skills required, both operationally and in terms of the risks being insured

12:00pm- 1:00pm
Networking Lunch

Time to network and reconnect with your peers over lunch 

1:15pm - 2:15pm
Interactive Focus Group Set 2: A - D

A: The future of the office and rethinking office space

The pandemic has certainly interrupted the face-to-face relationship-based nature of trading in the London Market. However, as we gradually come out of the danger zone, will the face of trading be forever altered?

  • What does the office of the future look like in London?
  • Achieving a balance between face-to-face and home working in EC3
  • The future of the Lloyd’s building. Will there be a shift in its prominence?
  • A look into the efforts to re-design the Underwriting Room and supporting spaces in the Lloyd’s building


B: Accelerating digitisation in insurance: the pandemic as a catalyst

For this session, we will be looking at digitisation outside of e-trading, as the pandemic has behaved as a catalyst for many firms to streamline areas of business such as claims, internal processes and operational efficiency.

  • Enhancing the digitisation of contact centres and the claims functions to keep up with customer needs and expectations
  • Leveraging the speciality of technology providers to streamline processes
  • How are InsurTechs providing effective solutions at scale?
  • In what ways do these advancements leave insurance companies vulnerable to cyber-attacks? What is the preparedness level like for such threats in the current environment?
  • A look at the Future at Lloyd's and Blueprint 2 as a roadmap to enhanced digitalisation


C: Change in buying habits post-pandemic

The pandemic has caused a shift in client buying habits/needs. In this session we will be exploring the behavioural changes which are being seen across the market and how these changes are shaping product innovation in insurance.

  • How the pandemic has created opportunities for brokers and insurance companies to find new ways to support their clients
  • Which new markets have opened up for brokers to explore going forward?
  • Regaining and maintaining client trust while determining the future strategy of how products are written and sold
  • Strengthening the resilience of the value chain and ecosystems
  • Underwriting systemic risks post-covid?


D: Gender equality at work – has the pandemic remote working set women back 10 years?

Although the Insurance industry has made great strides in achieving more gender equality, several studies have highlighted the devastating macro-level impact of COVID-19 on women. This session will focus on practical ways in which companies can help mitigate the effects of the pandemic on the careers of women.

  • Actions employers can take to accommodate for different working environments and family structures
  • Implementing non-negotiable D&I objectives from the initial recruitment process
  • Taking it further by looking at how other groups are impacted: a look through BAME statistics
  • Prioritising flexibility, inclusivity and equity for all employees who are concerned about career progression. What practical steps can employers take to create opportunities within their companies.

2:30pm - 3:10pm
Closing panel: Looking to the future and steps to recovery

Location: Main Plenary Room


In this session, we will be summarising the key themes discussed throughout the day to ensure everyone is up to speed on all matters.


  • What are the greatest lessons learned as we move towards recovery?
  • The future of work and what that looks like in practice 

End of conference

3:30pm – 4:30pm
L100 Networking Hour – closed door invitation-only session

4:30pm – 5:00pm
Vacate premises


Subscriber Early Bird Pass

Super Early Bird Pass

Service Provider Pass

Early Bird rate expiring 18th June
*Standard Subscriber Pass Rate: £365 

Super Early Bird rate expiring 4th June
*Standard Pass Rate: £425


Reservations will be limited to keep in line with Covid-19 guidelines and we therefore request you secure your place at the table to avoid missing out.


*Please note you will not be able to purchase passes onsite. All passes should be booked in advance of the event.





America Square
1 America Square, 17 Crosswall, London EC3N 2LB

America Square Conference Centre and events venue is accredited with the ‘We’re Good to Go’ Industry Standard by Visit England.

Click here for our full Covid-19 health & safety measures. 

Download the Full Preview

Cras ultricies tristique quam, ut maximus augue ornare ut. Proin vitae tempus libero. Fusce feugiat nibh lectus, ac suscipit arcu viverra eget. Morbi nibh mi, cursus semper tristique eu, ullamcorper a dolor. Nulla facilisi. Aliquam dignissim odio justo, a suscipit turpis dignissim eget.





For sponsorship packages, contact

For sponsorship packages contact
Katy Pieris: +447764992713