CONCEPT

The (Re)insurance Claims Congress 2019

The (Re)Insurance Claims Congress is the essential gathering for claims professionals in the London market.

 

Many colleagues will be familiar with the London Market Claims Council. The Claims Congress is a natural evolution of that event. We have gone back to the drawing board, in consultation with an advisory board of valued claims veterans, to create an event that is truly tailored to the needs of a modern claims professional. While underwriting often receives a higher profile, we believe that carriers’ performance on claims, the ‘public’ face of any insurer, is vital – and that claims can be just as demanding as the risk side of the business.

 

At this full-day event on 23 May, delegates will have the chance to discuss the top issues affecting claims today, including how to design a claims innovation strategy; the single claims agreement party model; GDPR and legal issues; and how to ensure carriers have a pipeline of top talent to prevent succession issues. While panel sessions will provide delegates with opportunities to hear from leading claims individuals, our variety of workshops will also allow colleagues to put forward their own views and learn from their peers.

 

The Insurance Insider team is delighted to invite claims colleagues to join us at this newly designed event, and confident it will be a stimulating and valuable day for our delegates.

 


WHO SHOULD ATTEND

The Insider (Re)insurance Claims Congress 2019 will bring together practitioners from major insurers and reinsurers, brokers and senior claims handling professionals of the London insurance and reinsurance market.

 

Through expert presentations, peer-driven breakouts, and panel discussions, we will discuss the change, disruption, and innovation in the future of claims handling and solutions to succeed.

FREE TO ATTEND
LIMITED PLACES AVAILABLE

Please note you must be a claims professional or a senior market practitioner operating in the (re)insurance space to attend this event

RESERVE YOUR PLACE

Thank you, we've received you're request and will be in touch within 2 business days to confirm your registration.

AGENDA

Full schedule of keynotes, sessions, and workshops

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08:15 – 09:00

Registration & Breakfast

 

09:00 – 09:05

Welcome from The Insurance Insider

Rachel Dalton, Senior Reporter, The Insurance Insider

 

09:05 - 09:20

Polling and Benchmarking Session

Rachel Dalton, Senior Reporter, The Insurance Insider

 

What are the issues, concerns and priorities of your peers? What claims management strategies are front of mind for this group of London market practitioners? In this opening session attendees will be polled on selected high-interest topics using an interactive electronic response system. The aggregated results of these polls will be displayed instantaneously on-screen to help illuminate the discussions which follow. By doing this, we will provide all attendees with useful and unique insights into the concerns of claims professions.

 

09:20 – 09:45

Keynote presentation 

Andrew Fitzmaurice, CEO, Templar Executives

 

09:45 – 10:35

CLAIMS INNOVATION: WHAT ARE PEOPLE DOING?

Panel Discussion

Rachel Dalton, Senior Reporter, The Insurance Insider (Moderator)
Mike East, Claims Director, QBE European Operations
Kathryn Gifford, Head of Claims, Chubb Global Markets
Ashley Lawrence, Claims Director, Everest Insurance
Elaine Mason, Managing Director, Belvedere Mead & Founder, BelMead Tech Solutions
Angus Watson, Head of Claims, Global Broking Centre, Commercial Risk Solutions, Aon

 

  • Innovation from within: beyond technology
  • What are the barriers to successful implementation of innovation in the insurance industry?
  • Which technologies are going to have a substantial impact on the London market?


10:35 – 11:15

Networking & Coffee

 

11:15 – 12:00

MORNING WORKSHOPS

Delegates may choose which of three concurrent workshops they wish to attend. Each workshop will run for 45 minutes in total. The objective of workshop series is to delve more deeply into certain strategies/topics and to engage attendees in an interactive dialogue with their peers.
 

Workshop 1: Driving Operational Excellence​​
 

Workshop 2: Tackling regulatory challenges without disrupting the needs of your clients​​

Workshop 3: Talent & Claims​​

 

 

Workshop 1: Driving operational excellence (DELIVERED BY DOCOSOFT)

  • ​Technical challenges and managing a high volume of claims handling
  • ​Regaining greater control of the claims value chain
  • ​Driving customer service and process efficiency through a clear long-term plan
  • ​If insurers are outsourcing parts of their service proposition, how can they ensure their service proposition, how can they ensure their service providers live and breathe their values?


workshop 2: tackling regulatory challenges without disrupting the needs of your clients

  • ​Opportunities arising from GDPR
  • ​Legal frameworks: taking a practical approach to regulatory challenges
  • ​The burgeoning Cyber market

     

 

workshop 3: talent & claims

  • Promoting the existing skill base of the claims community
  • How to tackle skills shortages and build a diverse and dynamic team
  • ​How can we add more value and promote unique abilities?
     

12:00 – 13:15

LUNCH & NETWORKING

 

13:15 – 13:30

Keynote presentation

Lee Elliston, Claims Director, Lloyd's Market Association


13:30 – 14:15

what is the next big thing to happen in claims?

panel discussion


Clare Constable, Head of Open Market & Reinsurance Claims, Canopius
Lee Elliston, Claims Director, Lloyd's Market Association
Amanda Langer, Global Practice Leader - Construction Claims, SCOR Business Solutions
More speakers to be confirmed soon ...
 

  • What should the London market be doing?
  • ​A year on: assessing the impact of the Single Claims Agreement Party Model
  • ​The Lloyd's Innovation Lab
     

14:15 – 14:35

keynote presentatio

​Rowan Douglas CBE, Head of Capital, Science & Policy Practice, Willis Towers Watson
 

14:35 – 14:40

CLOSING REMARKS

Rachel Dalton, Senior Reporter, The Insurance Insider

 

14:40 – 16:30

NETWORKING & REFRESHMENTS
 

16:30

The insider london (re)insurance claims congress closes

 

SPEAKERS

Thought-leaders, experts, and innovators

Rachel Dalton

Senior Reporter, The Insurance Insider

 

 


Clare Constable

Head of Open Market & Reinsurance Claims, Canopius


Rowan Douglas CBE

Head of Capital, Science & Policy Practice, Willis Towers Watson

Rowan is Head of Capital, Science & Policy Practice at Willis Towers Watson, supporting the management, regulation and financing of risks from climate, terrorism, cyber and other perils. Previously, he served on the Board of the Group's reinsurance division, Willis Re, as CEO Global Analytics and was appointed onto the UK Prime Minister's Council for Science & Technology 2011-2016. He founded the Insurance Development Forum with the World Bank, UN and global industry leaders in 2015 to address the UN 2030 Sustainable Development Goals and Paris Agreements. He received a CBE in 2016 for services to the economy through risk, insurance and sustainable growth.

Mike East

Claims Director, QBE European Operations
 

 

 

Lee Elliston

Claims Director, Lloyd's Market Association

Lee is the LMA claims lead for senior and strategic market groups taking overall responsibility of the LMA Claims Committee, Binding Authority Strategic Claims Group, Delegated Authority Operations Committee and Delegated Authority Steering Group, whilst also chairing the ECF User Group and Write-Back steering groups. These groups/committees give focus and priority to technical claim and regulatory matters, operations, process, procedures and modernisation in the form of technology and data. Lee also leads and supports a number of market projects and initiatives that have an objective to continually modernise and enhance claims within the London market on behalf of, and alongside, the LMA's members.

Lee previously spent four years at Catlin in both claims adjusting and operational management roles. Lee also has experience of handling Casualty, Property and Marine Reinsurance claims from both a syndicate and Broking perspective, the latter due to spending 8 years at Willis and Marsh.
 

Andrew Fitzmaurice

CEO, Templar Executives

As CEO of Templar Executives, Andrew leads an expert team specialising in delivering cyber security transformation programmes across government and FTSE 100 companies.

 

His focus is to address shortfalls in ‘holistic cyber security maturity’ within organisations through an approach encompassing people, culture, processes and Information Communications Technology. He has also established the Templar Cyber Academy whose courses are uniquely accredited by GCHQ, IISP and BCS. Templar Executives was voted ‘Best Cyber Security Company 2015’ in the European CEO Awards and ‘Best Cyber Security Firm 2016’ by CEO Insight Magazine.

Kathryn Gifford

Head of Claims, Chubb Global Markets

 

 

Amanda Langer

Global Practice Leader - Construction Claims, SCOR Business Solutions

 

 

Ashley Lawrence

Claims Director, Everest Insurance

 

 

Elaine Mason

Managing Director, Belvedere Mead & Founder, BelMead Tech Solutions

Elaine has spent her whole career in the world of insurance claims working for both small and large insurers, personal lines and commercial, direct and reinsurance. In 2010, Elaine felt a change of direction was needed and left the senior role she held at the ACE Europe / ACE Tempest Re organisation and founded a management consultancy business focused on the delivery of excellence claims service. The company has been successful and grown organically and Elaine felt the changes in the London Market Claims environment were not moving forward quick enough so applied for the innovation Lab at Lloyd’s.  As the application was successful Elaine has recently founded an Insurtech Start Up with the aim of improving the claims process of London Market Multi-Party Subscription Claims through online collaboration via the new claims platform ‘Simplify Claims’.


A Liveryman of the Worshipful of Insurers and a past examiner of the CII.


Angus Watson

Head of Claims, Global Broking Centre, Commerical Risk Solutions, Aon

ADVISORY BOARD

Thought-leaders, experts, and innovators

Miles Bank

Chairman, Global Claims
Executive & Head of GB
Claims Advocacy,
Willis Towers Watson

Amanda Langer

Senior Claims Manager
SCOR

Rob Powell

Chief Claims Officer, International
Marsh

Leonora Siccardi

COO & Head of Client Services, UK & EMEA
Aon

SPONSORS

VENUE

Venue

Etc. Venues Monument
8 Eastcheap
London EC3M 1AE

 

 

Phone: 020 7481 6900
Web: www.etcvenues.co.uk 


Transport

The closest train stations to Etc  are:

  • Monument - 1 minute walk
  • Bank - 6 minute walk
  • Cannon Street - 6 minute walk
  • Tower Hill- 8 minute walk

CONTACT

For any further questions or to discuss sponsorship opportunities please feel free to contact us below.

CONTACT US BY EMAIL