The Re/insurance Claims Congress 2019

The (Re)Insurance Claims Congress is the essential gathering for claims professionals in the London market.


Many colleagues will be familiar with the London Market Claims Council. The Claims Congress is a natural evolution of that event. We have gone back to the drawing board, in consultation with an advisory board of valued claims veterans, to create an event that is truly tailored to the needs of a modern claims professional. While underwriting often receives a higher profile, we believe that carriers’ performance on claims, the ‘public’ face of any insurer, is vital – and that claims can be just as demanding as the risk side of the business.


At this full-day event on 23 May, delegates will have the chance to discuss the top issues affecting claims today, including how to design a claims innovation strategy; the single claims agreement party model; GDPR and legal issues; and how to ensure carriers have a pipeline of top talent to prevent succession issues. While panel sessions will provide delegates with opportunities to hear from leading claims individuals, our variety of workshops will also allow colleagues to put forward their own views and learn from their peers.


The Insurance Insider team is delighted to invite claims colleagues to join us at this newly designed event, and confident it will be a stimulating and valuable day for our delegates.



The Insider Re/insurance Claims Congress 2019 will bring together practitioners from major insurers and reinsurers, brokers and senior claims handling professionals of the London insurance and reinsurance market.


Through expert presentations, peer-driven breakouts, and panel discussions, we will discuss the change, disruption, and innovation in the future of claims handling and solutions to succeed.


Please note you must be a claims professional or a senior market practitioner operating in the (re)insurance space to attend this event


Thank you, we've received you're request and will be in touch within 2 business days to confirm your registration.


Full schedule of keynotes, sessions, and workshops

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08:15 – 09:00

Registration & Breakfast


09:00 – 09:05

Welcome from The Insurance Insider

Rachel Dalton, Senior Reporter, The Insurance Insider


09:05 - 09:20

Polling and Benchmarking Session

Rachel Dalton, Senior Reporter, The Insurance Insider


What are the issues, concerns and priorities of your peers? What claims management strategies are front of mind for this group of London market practitioners? In this opening session attendees will be polled on selected high-interest topics using an interactive electronic response system. The aggregated results of these polls will be displayed instantaneously on-screen to help illuminate the discussions which follow. By doing this, we will provide all attendees with useful and unique insights into the concerns of claims professions.


09:20 – 09:45

Keynote presentation 

Andrew Fitzmaurice, CEO, Templar Executives


09:45 – 10:35

Developing a Claims Innovation Strategy

Panel Discussion

  • Strategies for investing in claims capability: what are people doing?
  • Which internal stakeholders should you liase with in order in enact change?
  • What are the barriers to successful implementation of technology in the insurance industry?
  • Is technology a playing field leveller for carriers or an opportunity to differentiate even more?
  • Which technologies are going to have a substantial impact on the London market?

10:35 – 11:15

Networking & Coffee

11:15 – 12:00

Morning workshops

Delegates may choose which of three concurrent workshops they wish to attend. Each workshop will run for 45 minutes in total. The objective of workshop series is to delve more deeply into certain strategies/topics and to engage attendees in an interactive dialogue with their peers.


Workshop 1: What is the next big thing to happen Claims?

Workshop 2: Tackling regulatory challenges without disrupting the needs of your clients

Workshop 3: Talent & Claims


12:00 – 13:30

Lunch & Networking


13:30 – 14:45

Strategy and Vision in Claims Management



13:30 – 13:45

Claims Management #1: Driving Operational Excellence

  • Technical challenges and managing a high volume of claims handling
  • Regaining greater control of the claims value chain
  • Driving customer service and process efficiency through a clear long-term plan
  • If insurers are outsourcing parts of their service proposition, how can they ensure their service providers live and breathe their values?


13:45 – 14:00

Claims Management #2: How Relevant are you in the Global Business?

  • How to build, develop and maintain relationships in a fast paced environment
  • Understand how to contribute more to the financial objectives of your company


Thought-leaders, experts, and innovators

Andrew Fitzmaurice

CEO, Templar Executives

As CEO of Templar Executives, Andrew leads an expert team specialising in delivering cyber security transformation programmes across government and FTSE 100 companies.


His focus is to address shortfalls in ‘holistic cyber security maturity’ within organisations through an approach encompassing people, culture, processes and Information Communications Technology. He has also established the Templar Cyber Academy whose courses are uniquely accredited by GCHQ, IISP and BCS. Templar Executives was voted ‘Best Cyber Security Company 2015’ in the European CEO Awards and ‘Best Cyber Security Firm 2016’ by CEO Insight Magazine.


Thought-leaders, experts, and innovators

Miles Bank

Chairman, Global Claims
Executive & Head of GB
Claims Advocacy,
Willis Towers Watson

Amanda Langer

Senior Claims Manager

Rob Powell

Chief Claims Officer, International

Leonora Siccardi

COO & Head of Client Services, UK & EMEA




Etc. Venues Monument
8 Eastcheap
London EC3M 1AE



Phone: 020 7481 6900


The closest train stations to Etc  are:

  • Monument - 1 minute walk
  • Bank - 6 minute walk
  • Cannon Street - 6 minute walk
  • Tower Hill- 8 minute walk


For any further questions or to discuss sponsorship opportunities please feel free to contact us below.