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The (Re)insurance Claims Congress 2019

The (Re)Insurance Claims Congress is the essential gathering for claims professionals in the London market.


Many colleagues will be familiar with the London Market Claims Council. The Claims Congress is a natural evolution of that event. We have gone back to the drawing board, in consultation with an advisory board of valued claims veterans, to create an event that is truly tailored to the needs of a modern claims professional. While underwriting often receives a higher profile, we believe that carriers’ performance on claims, the ‘public’ face of any insurer, is vital – and that claims can be just as demanding as the risk side of the business.


At this full-day event on 23 May, delegates will have the chance to discuss the top issues affecting claims today, including how to design a claims innovation strategy; the single claims agreement party model; GDPR and legal issues; and how to ensure carriers have a pipeline of top talent to prevent succession issues. While panel sessions will provide delegates with opportunities to hear from leading claims individuals, our variety of workshops will also allow colleagues to put forward their own views and learn from their peers.


The Insurance Insider team is delighted to invite claims colleagues to join us at this newly designed event, and confident it will be a stimulating and valuable day for our delegates.



The Insider (Re)insurance Claims Congress 2019 will bring together practitioners from major insurers and reinsurers, brokers and senior claims handling professionals of the London insurance and reinsurance market.


Through expert presentations, peer-driven breakouts, and panel discussions, we will discuss the change, disruption, and innovation in the future of claims handling and solutions to succeed.


Please note you must be a claims professional or a senior market practitioner operating in the (re)insurance space to attend this event


Thank you, we've received you're request and will be in touch within 2 business days to confirm your registration.


Full schedule of keynotes, panel discussions and networking opportunities

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08:15 – 09:00

Registration & Breakfast


09:00 – 09:05

Welcome from The Insurance Insider

Rachel Dalton, Senior Reporter, The Insurance Insider


09:05 - 09:20

Polling and Benchmarking Session

Rachel Dalton, Senior Reporter, The Insurance Insider


What are the issues, concerns and priorities of your peers? What claims management strategies are front of mind for this group of London market practitioners? In this opening session attendees will be polled on selected high-interest topics using an interactive electronic response system. The aggregated results of these polls will be displayed instantaneously on-screen to help illuminate the discussions which follow. By doing this, we will provide all attendees with useful and unique insights into the concerns of claims professions.


09:20 – 09:45

Keynote: Cyber security & Insurance - A positive future?

Andrew Fitzmaurice, CEO, Templar Executives


09:45 – 10:35


Panel Discussion

Rachel Dalton, Senior Reporter, The Insurance Insider (Moderator)
Mike East, Claims Director, QBE European Operations
Kathryn Gifford, Head of Claims, Chubb Global Markets
Ashley Lawrence, Claims Director, Everest Insurance
Elaine Mason, Managing Director, Belvedere Mead & Founder, BelMead Tech Solutions
Angus Watson, Head of Claims, Global Broking Centre, Commercial Risk Solutions, Aon

  • Innovation from within: beyond technology
  • What are the barriers to successful implementation of innovation in the insurance industry?
  • Which technologies are going to have a substantial impact on the London market?

10:35 – 11:00

coffee & networking break


11:00 – 11:15


​Rowan Douglas CBE, Head of Capital, Science & Policy Practice, Willis Towers Watson​


11:15 – 11:30


Lee Elliston, Claims Director, Lloyd's Market Association


11:30 – 12:15



Rachel Dalton, Senior Reporter, The Insurance Insider (Moderator)
Clare Constable, Head of Open Market & Reinsurance Claims, Canopius
Lee Elliston, Claims Director, Lloyd's Market Association
Alistair Kinley, Director of Policy & Government Affairs, BLM
Amanda Langer, Global Practice Leader - Construction Claims, SCOR Business Solutions
Graham Sheppard, Head of Business Development, DOCOsoft

  • What should the London market be doing?
  • ​A year on: assessing the impact of the Single Claims Agreement Party Model
  • ​The Lloyd's Innovation Lab

12:15 – 12:20

closing remarks
Rachel Dalton, Senior Reporter, The Insurance Insider


12:20 – 13:20

Networking lunch


conference close



Thought-leaders, experts, and innovators

Rachel Dalton

Senior Reporter, The Insurance Insider



Clare Constable

Head of Open Market & Reinsurance Claims, Canopius

Rowan Douglas CBE

Head of Capital, Science & Policy Practice, Willis Towers Watson

Rowan is Head of Capital, Science & Policy Practice at Willis Towers Watson, supporting the management, regulation and financing of risks from climate, terrorism, cyber and other perils. Previously, he served on the Board of the Group's reinsurance division, Willis Re, as CEO Global Analytics and was appointed onto the UK Prime Minister's Council for Science & Technology 2011-2016. He founded the Insurance Development Forum with the World Bank, UN and global industry leaders in 2015 to address the UN 2030 Sustainable Development Goals and Paris Agreements. He received a CBE in 2016 for services to the economy through risk, insurance and sustainable growth.

Mike East

Claims Director, QBE European Operations



Lee Elliston

Claims Director, Lloyd's Market Association

Lee is the LMA claims lead for senior and strategic market groups taking overall responsibility of the LMA Claims Committee, Binding Authority Strategic Claims Group, Delegated Authority Operations Committee and Delegated Authority Steering Group, whilst also chairing the ECF User Group and Write-Back steering groups. These groups/committees give focus and priority to technical claim and regulatory matters, operations, process, procedures and modernisation in the form of technology and data. Lee also leads and supports a number of market projects and initiatives that have an objective to continually modernise and enhance claims within the London market on behalf of, and alongside, the LMA's members.

Lee previously spent four years at Catlin in both claims adjusting and operational management roles. Lee also has experience of handling Casualty, Property and Marine Reinsurance claims from both a syndicate and Broking perspective, the latter due to spending 8 years at Willis and Marsh.

Andrew Fitzmaurice

CEO, Templar Executives

As CEO of Templar Executives, Andrew leads an expert team specialising in delivering cyber security transformation programmes across government and FTSE 100 companies.


His focus is to address shortfalls in ‘holistic cyber security maturity’ within organisations through an approach encompassing people, culture, processes and Information Communications Technology. He has also established the Templar Cyber Academy whose courses are uniquely accredited by GCHQ, IISP and BCS. Templar Executives was voted ‘Best Cyber Security Company 2015’ in the European CEO Awards and ‘Best Cyber Security Firm 2016’ by CEO Insight Magazine.

Kathryn Gifford

Head of Claims, Chubb Global Markets



Amanda Langer

Global Practice Leader - Construction Claims, SCOR Business Solutions



Ashley Lawrence

Claims Director, Everest Insurance



Elaine Mason

Managing Director, Belvedere Mead & Founder, BelMead Tech Solutions

Elaine has spent her whole career in the world of insurance claims working for both small and large insurers, personal lines and commercial, direct and reinsurance. In 2010, Elaine felt a change of direction was needed and left the senior role she held at the ACE Europe / ACE Tempest Re organisation and founded a management consultancy business focused on the delivery of excellence claims service. The company has been successful and grown organically and Elaine felt the changes in the London Market Claims environment were not moving forward quick enough so applied for the innovation Lab at Lloyd’s.  As the application was successful Elaine has recently founded an Insurtech Start Up with the aim of improving the claims process of London Market Multi-Party Subscription Claims through online collaboration via the new claims platform ‘Simplify Claims’.

A Liveryman of the Worshipful of Insurers and a past examiner of the CII.

Angus Watson

Head of Claims, Global Broking Centre, Commerical Risk Solutions, Aon


Thought-leaders, experts, and innovators

Miles Bank

Chairman, Global Claims
Executive & Head of GB
Claims Advocacy,
Willis Towers Watson

Amanda Langer

Senior Claims Manager

Rob Powell

Chief Claims Officer, International

Leonora Siccardi

COO & Head of Client Services, UK & EMEA




etc.venues Monument
8 Eastcheap
London EC3M 1AE



Phone: 020 7481 6900


The closest train stations to the venue are:

  • Monument - 1 minute walk
  • Bank - 6 minute walk
  • Cannon Street - 6 minute walk
  • Tower Hill- 8 minute walk


To discuss future sponsorship opportunities, please feel free to contact us below.